Corp. Knowledge AI
Assistant
An intelligent Agentic AI Virtual Assistant developed using Microsoft Copilot Studio. Deployed natively across the corporate intranet and Microsoft Teams to automate complex information retrieval, drastically reducing manual administrative inquiries and empowering staff with instant self-service capabilities.
Secure Enterprise Data Grounding
To ensure absolute accuracy and prevent AI hallucinations, the assistant is securely grounded in internal SharePoint repositories. It strictly retrieves, synthesises, and cites answers from official corporate policies, brand guidelines, and approved documentation, ensuring data governance is never compromised.
Automating Knowledge Retrieval
The virtual assistant successfully intercepts and resolves repetitive, high-volume operational inquiries—such as logo requests, branding rules, and policy clarifications. By resolving these tier-one queries instantly, it significantly reduces administrative friction and frees up the communications team for strategic work.
Native Multi-Channel Deployment
Designed for seamless user adoption, the AI is integrated directly into the digital workspaces staff already use daily. Whether accessed via the Corporate Communications web portal or directly within a Microsoft Teams chat, employees receive instant support without navigating to separate applications.
Conversational & Agentic UX
Moving beyond standard keyword search, the solution utilises generative AI to understand natural language intent, ask clarifying questions, and deliver contextual, conversational responses. It actively guides users to exact document links and streamlines the overall knowledge discovery process.
challenges -
Keeping AI Answers Accurate
The biggest risk with AI is that it might invent wrong answers. To solve this, I programmed the AI to only read official documents stored in SharePoint. This ensures the assistant always gives correct, reliable information based on our actual company guidelines, rather than guessing.
Protecting Sensitive Data
When connecting an AI to the company network, we must make sure people cannot use it to find confidential files. I built the system to strictly follow Microsoft 365 security rules. This guarantees the AI only shares information and documents that the specific user is already allowed to see.
Understanding Everyday Language
Not everyone knows the "perfect" way to ask an AI a question. To stop the bot from getting confused, I set up guided questions and clickable suggestions inside the chat. This makes the assistant easy to use for all staff, even if they type their questions like a normal conversation instead of using exact keywords.
view through the app -
mobile responsive -
outcome
The Corp. Knowledge AI Assistant completely changed how staff find internal information. Instead of waiting for email replies or searching through long documents, employees now get instant, accurate answers directly in Microsoft Teams. This drastically reduced the number of repetitive questions the communications team receives, saving time and improving daily productivity for everyone.
